MultiSports Group Terms & Conditions
- These terms and conditions apply to Multisports.co.uk and its associated schools (referred to hereinafter as ‘The MultiSports Group’) and to a course given to students, applied for and consented to by the parent or Guardian (referred to hereinafter as ‘student’). Changes to these terms and conditions require the written consent of Multisports.co.uk
- Course times and fees are given in the ‘fee note’ and the ‘welcome letter’ for each course. An application will only be deemed to have been accepted if accompanied by the payment/transfer of the require deposit. Receipt of the application and deposit or fees paid at the time of application will be confirmed in writing by email along with all relevant course details and acceptance of any student is not confirmed until that letter has been issued.
- Methods of payment at MultiSports Schools:
- Bank giro/transfer
- Debit or credit card (credit cards carry a 2.5% surcharge)
- Cheque or cash
- Childcare vouchers
Balance of fees can be paid in one, two or three instalments across the term, details of which will be included in the welcome letter or continuing student fee note. Fees should be paid in full by week eight of each term at the latest except where prior authority has been given by the Principal for monthly instalments.
- Courses take place once a week during the normal academic term time as often as possible, however The MultiSports Group reserve the right to make adjustments occasionally where either the venue or Easter do not permit that the 12 week term can sit within these dates. The term dates for the following term will be made known at the end of each term when the fee note is issued by email.
- Written confirmation from The MultiSports Group of an application confirming that a student has been allocated a place establishes a contract for the provision or coaching services.
- Where a student is attending any course for the first time the contract can be terminated no less than 4 days after the second course day. Any fees paid, over and above the deposit amount, will be refunded. Termination will only be accepted when received by The MultiSports Group in writing.
- Thereafter, the contract automatically continues for the consecutive term unless it is terminated before the end of the sixth course day. In that case the contract will expire on the last day of the current term. Termination will only be accepted when received by The MultiSports Group in writing.
- Fees are reviewed annually.
- Medical information and Injuries.
- Students participate at their own risk and are obliged to inform The MultiSports Group and its staff of any existing injuries and medical conditions. Students attending with any medication whatsoever must ensure that it is clearly labelled with the child’s name and given to the Principal of the school on arrival of each course day. The child’s name, medication and dose must be entered into the medical book which is situated on the front desk of each school. The Principal of the school will make an entry in the book each time the medication is administered whether it is administered by the Principal or the child themselves. The information recorded will be the date, time and dose and upon collection the book will need to be signed by the adult collecting the child. It is the parent’s responsibility to ensure that any friend or relative collecting their child is made aware of the procedure.
- It is the responsibility of the parent to ensure that all medication is ‘in date’ and that two epi-pens are included if their child suffers with anaphylaxis.
- If a child is unwell or has an accident requiring emergency treatment, the parent or Guardian will be contacted via the emergency contact details provided on the enrolment form. This number must always be contactable whilst the student is attending a MultiSports course day. Parents are solely responsible for ensuring that the emergency contact details are up to date and must inform the Principal of an adhoc number upon student arrival should a friend or family member be accepting responsibility on that occasion.
- Personal Property
- Students are obliged to take care of their own belongings. The MultiSports Group can accept no liability for lost or damaged property.
- The liability of The MultiSports Group and that of its staff is restricted to course days only and then only to gross negligence.
- Use of personal information
- Multisports.co.uk owns all the rights, title and interest in and to its websites, including software, text and media and it’s trademarks. Logos and brand elements. Nothing within these Terms & Conditions affects or licences the ownership of these rights. Any intellectual property created during any Course, Workshop or Holiday workshop/ Camp is owned by Multtisports.co.uk.
- Complaints procedure
If you need to complain about a MultiSports School, its staff, venue or sessions, you should approach the school Principal directly to resolve the situation. If you are not satisfied with the resolution you should submit a formal written complaint by email to the Principal and cc The MultiSports Group support staff using the contact form
- Writing a formal complaint. Please provide as much detail as you can to help investigate your complaint. Say what the problem is – say what you want to happen – provide information on any relevant communication with us on the subject including, for example, any emails or letters and the times and dates of conversations. Address your complaint to the relevant school Principal and send a copy to The MultiSports Group support staff by using our contact form or by post to 37 Littleworth, Wing, Leighton Buzzard, Bedfordshire. LU7 0JX.
- How we treat your complaint. When we receive a formal written complaint it will be investigated immediately. The school Principal will reply to you by email or telephone with 7 working days. If it is not possible for them to fully respond within this time they will write to you and tell you what they are doing to deal with your complaint and when you can expect a full reply.
- Where a complaint is about the school Principal themselves, The MultiSports Group support staff will lead the investigation, contact the Principal directly and immediately and be the intermediary to resolve the complaint. The MultiSports Group will always acknowledge where things could have been done better and tell you what we will do to avoid the same thing happening again. Equally, if we do not agree with your complaint we will let you know why.
- The MultiSports Group may, at its own discretion, refuse a student entry to a MultiSports session or activity if it is felt that the student’s behaviour is unacceptable.
- The MultiSports Group reserves the right to make changes to the timetable, coaching staff, the advertised programme or the programme delivery mechanism in the event of illness or other circumstances beyond our control.
- Where a session or a MultiSports activity / workshop has to be cancelled by MultiSports, Principals will give as much notice as possible in the event of a last-minute cancellation, you will be notified by email, text message or a phone call to your mobile or through a designated MultiSports social media site. Parents must ensure that they provide their Principal with up-to-date contact details.
- In the event of a MultiSports session or activity being cancelled, MultiSports will provide substitute sessions where possible at an alternative time or venue. If no alternative can be offered The MultiSports Group will provide refunds for sessions not fulfilled.
- It is occasionally necessary to change the time and/or venue of a MultiSports session / activity. This will only be done if absolutely necessary and The MultiSports Group will do its best to session times, delivery mechanisms and locations as similar as possible but unfortunately this cannot always be guaranteed.
- In the event that a student is unable to attend a MultiSports session / activity, due to sickness, holiday or a decision by the parent / guardian / student not to attend, The MultiSports Group regrets that is unable to refund any payment.
- These terms & Conditions, together with any fee note or acceptance / confirmation letter, constitute the entire agreement between the parties which supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
- In the event that one or more of the provisions of the agreement are found to be unlawful or otherwise unenforceable, those provisions shall be deemed severed from the remainder of the agreement.
- The agreement shall be governed by, and construed in accordance with the laws of England and Wales and any dispute, proceedings or claims shall fall within the jurisdiction of the English courts.
If you have any questions regarding how we use your personal data, please contact us at:
Address: 37 Littleworth, Wing, Leighton Buzzard, Bedfordshire. LU7 0JX
Telephone: 07704 675 554
There is likely to be a lot of data protection terminology that you may be unfamiliar with and which has a specific meaning under data protection legislation. The terms that are used most frequently include:
Data subject means a living individual about whom we hold personal data. A data subject need not be a UK national or resident.
Data controller is a term used to describe the people who, or organisations which, determine the purpose and manner for which any personal data is processed. Both Multisports.co.uk Head Office and The MultiSports Group Franchisees are data controllers of the personal data used in our business for commercial purposes.
Data processors means any person or organisation that processes personal data on our behalf and on our instructions. Employees of data controllers are excluded from this definition, but it could include suppliers, administrators and coaches who handle personal data on behalf of the data controller.
Personal data means data relating to a data subject who can be identified (directly or indirectly) from that data (or from that data and other information in our possession or available to us). Personal data can be factual (e.g. a name, address, date of birth or a photograph etc.) or it can be an opinion about that data subject, their actions and behaviour.
Processing is a term used to describe what we do with the data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Processing also includes transferring (or disclosing) personal data to third parties.
Special categories of personal data is a term used to describe sensitive personal data such as information about a person's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, genetic data and biometric data where processed to uniquely identify a person or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings. Sensitive personal data can only be processed under strict conditions.
How we collect your personal data
Generally, we collect your information when you decide to interact with us. This could include you sending us your details online, over the phone or in person.
We collect information in a number of ways which are listed below:
- When you use our website to enrol your child, pay fees, register for an event or enquire about our services.
- When you contact us by phone to enrol your child or enquire about our services.
- When you contact us by post
- From time to time, we may also get data about you from third parties – please see the ‘How we may use your information’ section for more details. This could include data obtained by a supplier or where you have participated in a survey or event.
- You may provide us with information to be used in connection with a show or performance.
The type of personal data we collect
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and/or to keep you informed. There are occasions when you can choose not to give us certain information, but this may limit the level of personalisation we can offer e.g. – for example, you may not get to hear about a workshop or an event you would have loved to have attended.
In some circumstances we will request your consent to use certain information for specified purposes. In such circumstances you will have the free choice to give, refuse or withdraw consent. In the case of personal data relating to a child under the age of 16, we will require the consent of a parent or legal guardian. Individuals aged 16 or over may give, refuse or withdraw consent (whether the consent was originally given by themselves or on their behalf) themselves.
The type of information we collect depends on where and when it is gathered:
Information we obtain directly from you:
When you register on our website or contact us to enquire about a service, to enrol, become a Coach or Principal or attend an event, by post or phone we need to collect information from you in order to provide the service you are requesting.
We may collect:
- Your Name
- Your Child’s Name
- Your Child’s Gender
- Your Email Address
- Your Telephone number
- Your Child’s Date of Birth
- Contact phone number(s)
- Payment Details
- Your Child’s Medical Information
When visiting our website we may collect the following information:
Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical makeup of users, and to establish how they have arrived at the website. This is known as a cookie.
Information we obtain independently from you:
Third Party Organisations:
We may combine information you have given to us with this additional information available from external sources. This will only be done when you give permission to the relevant third party organisations to share the data they hold on you, or if the data is already publicly available.
Information available publicly:
We may include information published in articles/ or newspapers or on freely accessible social media platforms.
Why we collect your personal data and how we use it
The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand your needs better, inform you of events or updates you’ve asked for or contact you if we need to obtain or provide additional information.
Specifically, we use your information we collect in the following ways:
To carry out our business and to provide a service or fulfil a contract with you:
- To fulfil enrolment registration and information requests.
- Medical details are obtained to enable us to fully support your child’s welfare in setting.
- Provide the best possible customer services and to help us with internal administration.
- Contact you with important information relating to your registration, such as confirming your request, reminding you of an upcoming event or letting you know about changes to the service.
Where we have your consent:
- Send you updates via email about upcoming events and opportunities that we think may be of interest to you.
- Email you about a specific topic you’ve requested to hear more on such as our student scheme or other projects.
- Use your personal data (or that of your child) in our marketing campaigns.
Where we have justifiable reason (including legal obligation and legitimate interest):
- Learn about your interests and preferences so that we can contact you with information that is relevant to you.
- Help us target our marketing communications and adverts so that they’re more relevant to you.
- Use your pseudonymised details to show you advertising on such Social Media platforms as Facebook and Instagram or through other third party advertising that may appear on other websites you use. The information shared with these platforms is pseudonymised to protect your personal data.
- Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
- Undertake user research: we may contact you to ask you to participate in user research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, Multisports will inform you how any further information will be used.
- Analyse and continually improve the services we offer including our website and our other products.
- To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.
How we process your personal data
The MultiSports Group will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent.
Some of our service providers may have access to your data in order to perform services on our behalf. We make sure anyone who provides a service for The MultiSports Group enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
We may share your details with:
- Service providers who work on behalf of MultiSports for the performance of any contract we enter into with them or you, for example, payment processing, printers and mailing houses, marketing agencies, database services, website hosting or email delivery service.
- Other organisations such as competition organisers, photographers and survey providers etc. if you choose to take part in such activities that need administration by third parties and you choose to opt in for contact from those organisations.
Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.
Keeping your personal data secure
MultiSports is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.
If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.
You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.
You can also request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation 2018, by contacting MultisSports.co.uk head office. Please email a description of the information you would like to see, together with proof of your identity to email@example.com.
At any time you have the right to ask The MultiSports Group to amend or stop how it uses your personal information including for marketing purposes. You can do this by phoning, emailing or writing using our contact details below. You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details. If you would like us to remove the personal information we hold about you, please contact us using the contact details below.
If you have given consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Principal of the MultiSports school or MultiSports.co.uk head office by emailing firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
When dealing with a request from a child relating to any of the above rights, we will need to make a decision on whether the information should be provided to them or to their parents/legal guardian and will be guided by the individual’s age at the time of request and their level of understanding about what they are requesting and why. For these purposes, we take the view that most children will reach this level of understanding at around age 16.
You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office –www.ico.org.uk
By email: Please complete the form at https://ico.org.uk/global/contact-us/email/
By phone: 0303 123 1113 By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
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